1. Payment

  • We process all payments through Stripe credit card gateway because it's safe and fast, and we love that.
  • Stripe payments are convenient, immediate, traceable and safe (your sensitive financial information and credit card number are never shared with us).
  • Final prices will be charged in New Taiwan Dollars (TWD). 
  • Credit card payments processed for both Taiwan and overseas clients may be subject to an overseas transaction fee charged by your credit card company or bank.

2. Order

  • Once we get your order, we will first jump for joy, send you a confirmation email and start preparing your goods.
  • Please allow 2 business days for us to get everything ready and dispatch your goods.
  • Please provide us your cell phone number at the checkout page. It makes delivery easier.

3. Shipping

  • Good news! We offer free shipping within Taiwan, and free worldwide shipping through FedEx, DHL or S.F. Express on orders over TWD $10,000.
  • International orders may incur custom duties or local taxes and customers are responsible for duties incurred upon delivery.
  • We don’t want your goods to get to someone else. Please check your order and make sure there are no mistakes.
  • Once your order has been dispatched, you will receive a confirmation email including a tracking number.

Estimated delivery times:

Asia 2-3 business days depending on location
Europe 2-6 business days depending on location
North America 2-6 business days depending on location
Other regions 4-7 business days depending on location

4. Returns

  • In case you want to return or exchange any good, please email contact@llagutgoods.com.
  • We accept returns or exchanges on undamaged and unused items within 10 days of delivery date.
  • Please remember that returns must include original receipts, tags and original packaging.
  • We don’t want your goods to get lost upon delivery, neither upon return shipping. Please use a reliable shipping service to send any return, since we cannot be responsible for any lost, stolen or damaged goods incurred upon return shipping.
  • Customers are responsible for shipping and insurance fees on returned goods. Transaction fees cannot be refunded.
  • We will process your return within 10 days upon receiving the returned goods.
  • Your refund will be processed in the form in which payment was received, as easy as that.

5. Warranty

  • We offer repairs on defective merchandise (hardware, zippers and workmanship) for a period of two years from the date of original retail purchase. 
  • User wear and tear from normal use (natural fading and softening of materials; stains, spots and spills; scratches and stretching from wear; damage to finishes or seams from friction) are excluded from warranty.
  • For repairs inquiries, please email contact@llagutgoods.com.
  • Customers are responsible for shipping and insurance fees on goods sent back to be repaired. We will take care of shipping and insurance fees on goods to be sent to the customer after being repaired.