1. Payment

  • We process all payments through Stripe and PayPal’s credit card gateway because they are safe and fast, and we love that.
  • Both Stripe and PayPal payments are convenient, immediate, traceable and safe (your sensitive financial information and credit card number are never shared with us).
  • Final prices will be charged in Euro (EUR). Prices displayed in other currencies are estimations. 
  • Credit card payments processed for both Taiwan and overseas clients may be subject to an overseas transaction fee charged by your credit card company or bank.

2. Order

  • Once we get your order, we will first jump for joy, send you a confirmation email and start preparing your goods.
  • Please allow 2 business days for us to get everything ready and dispatch your goods.
  • Please provide us your cell phone number at the checkout page. It makes delivery easier.

3. Shipping

  • Good news! FREE WORLDWIDE SHIPPING on bags, shoes and two or more small leather goods.
  • International orders may incur custom duties or local taxes and customers are responsible for duties incurred upon delivery.
  • We don’t want your goods to get to someone else. Please check your order and make sure there are no mistakes.
  • Once your order has been dispatched, you will receive a confirmation email including a tracking number.

4. Returns

  • In case you want to return or exchange any good, please email contact@llagutgoods.com.
  • We accept returns or exchanges on undamaged and unused items within 10 days of delivery date.
  • Please remember that returns must include original receipts, tags and original packaging.
  • We don’t want your goods to get lost upon delivery, neither upon return shipping. Please use a reliable shipping service to send any return, since we cannot be responsible for any lost, stolen or damaged goods incurred upon return shipping.
  • Customers are responsible for shipping and insurance fees on returned goods. Transaction fees cannot be refunded.
  • We will process your return within 10 days upon receiving the returned goods.
  • Your refund will be processed in the form in which payment was received, as easy as that.

5. Warranty

  • We offer repairs on defective merchandise (hardware, zippers and workmanship). 
  • User wear and tear from normal use (natural fading and softening of materials; stains, spots and spills; scratches and stretching from wear; damage to finishes or seams from friction) are excluded from warranty.
  • For repairs inquiries, please email contact@llagutgoods.com.
  • Customers are responsible for shipping and insurance fees on goods to be repaired.